Our Services

Collector Assignments

The number of accounts assigned to each collector is dependent on payer category, age of the accounts and the average account balance. Each employee usually maintains an account inventory of 750 to 1,200 accounts.

With our predictive dialer our collectors are able to handle a high volume of accounts. Because of this our self-pay collectors may be assigned as many as 1,500 accounts.

Telephone Availability

We establish toll free lines for each of our clients. Calling hours are based on the needs of the facility. Extended hours and weekends are available.

Verbal Fluency
We have staff with fluent written and verbal skills in English, Spanish, Tagalog and Hong (a Chinese dialect). We can accommodate any collection letters requested by our clients and can include them as part of a letter series or as a demand letter.

Fair Debt Collection Practice Act
XTRA Department adheres to the Fair Debt Collection Practice Act.

Other Services

Training
We provide training to hospital billing and collection staff if requested by the client. The client determines the scope of the training course.

Installment Program
In some cases patients are willing to pay their accounts, however, because of their financial circumstances, they need an extended payment plan. If acceptable to the facility, we can transfer these accounts to our Installment Department. Patients referred to our installment unit pay a nominal set-up fee and interest on the balance due. There is no cost to the hospital, the patient.s needs are met and XTRA Department assumes responsibility for monitoring long term payment accounts.