Our Company

Company History

XTRA Department provides services exclusively to health care organizations. The company was established in 1986 and is owned and operated by Richard A. Anzalone, President. We began as a company specializing in managing private pay installment accounts for hospitals and physicians. This service gives healthcare providers the option of offering a professional, monthly payment plan to patients who are unable to pay their balances in a short period of time.

Through the years XTRA Department, Inc., has expanded to provide business office operations with a complete package of accounts receivable recovery services. Our support ranges from providing billing services, to assuming total responsibility for recovery of all types of outstanding accounts. We pride ourselves in collecting an optimal percentage of accounts assigned to us in the most amicable way. We work with insurance carriers, medical groups and patients to resolve unpaid accounts receivable.

Collection Team

Our management team consists of the company president, a vice-president of operations, managers, and several supervisory and lead personnel.

Our collection staff consists of personnel with extensive customer service experience. Because they are service oriented, they handle calls in a courteous manner. To ensure that our collectors appropriately respond to patients, we train our staff in all aspects of healthcare receivables. They understand how the admission process, billing, and follow-up procedure affect accounts receivable. Our training program emphasizes patient confidentiality, the importance of listening to the patient and the goal of working toward resolving accounts as amicably as possible.